Agentic automation for an operations-heavy workflow
Problem. A US team ran a multi-step internal process by hand — reading documents, looking up records, and routing decisions — which was slow and inconsistent at scale.
What we built. A human-in-the-loop agentic workflow that orchestrates tool calls across their systems, with explicit guardrails, eval coverage on each step, and an audit trail so a person reviews and approves before anything is committed.
Result. Faster, more consistent handling of the workflow with humans kept in control of the decisions that matter.